Frequently Asked Questions
Returns & Refund
What is the scope of return & refund policy?
Return & Refund policy applies to all the products on our website.
What is the return period?
Shop with Confidence: Enjoy a Hassle-Free 7-Day Return Policy!
Eligibility criteria for returns: Products must be unused and in original condition.
How to initiate Return?
To initiate the return, login to your Snowcado account, navigate to the respective order & initiate return using the return button.
Note: Return Option Activated Upon Delivery!
Do I need to send back the return product myself?
No need to worry about sending back returns - we handle it for you!
What is the refund process & timeline?
- Full refund equivalent to the product's value is issued post 'Quality Checks'.
- The refund is initiated (to the original payment mode) within 24 hours of the completion of Quality Checks.
- On an average the product reaches back to us within 5-7 days of pick-up from the customer.
- Hence overall, it takes a maximum of 8-10 days for initiating refund post product pick-up.
What are the charges for return?
Returns are free of charge for all orders.
Shipping & Delivery
What shipping method does Snowcado use?
We mainly collaborate with Delhivery for handling our shipments.
Though we have partnerships with other providers like Ekart, Ecom and Blue Dart but we use their services when necessary.
What are the charges for shipping in India?
Get free shipping across India on non-discounted items.
Treat Yourself to Sale Items with Transparent Shipping Costs at Checkout.
How long until my order ships?
Bedsheets and Pillow Covers are 'Ready to ship'. Get Your Order Shipped Fast - Same Day or Next Working Day!
Comforters are 'Made to Order' and hence are dispatched within 7 days.
Products are dispatched from Monday to Saturday.
Should there be a delay, you will be informed by the Customer care team.
How much time it takes to deliver the product?
Quick dispatch: Get your products dispatched within 1 working day.
Fast Delivery to Most PIN Codes: Receive Your Order Within 5-7 Days from dispatch!
Orders
Do I need to set up an account to place an order?
Yes, you need to sign up to place an order.
Can I cancel or amend my order?
We start processing your order quickly which means we can’t make any changes once it’s confirmed. This includes changing the delivery address or delivery option.
In case of any challenges, please reach out to our customer support team & we'll assist you in the best possible efforts.